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Delivery & Returns

Shipping and Delivery

All domestic deliveries are posted within 2-3 working days and sent with Royal Mail Special Delivery, therefore must be signed for.

All deliveries are trackable.

Please be aware that UK public holidays will affect your expected delivery date.

All orders come packed in our eco-friendly packaging.

We accept returns within a 14 day period. See below for more information

International Orders:

Please be aware that customs fees, import duties, and taxes are the responsibility of the buyer.

We are required by law to declare the full value of your purchase on customs forms. We cannot understate this value, as doing so is considered fraud, which could result in severe fines and legal consequences for our business.

We strongly recommend that you research your country’s specific customs regulations and charges before making a purchase to avoid any unexpected fees.

Customs processing times can vary significantly depending on the destination country. As our parcels often contain precious metals and gemstones, they may be subject to longer inspection periods. Please note that this is a normal part of the international shipping process, and delays can occur due to each country’s specific import laws. Unfortunately, we are unable to influence or expedite customs procedures, but rest assured this is a standard step in receiving your order.

Size Guide

We use UK standard sizing.

International Ring Size Conversion Chart.

Returns Policy

We appreciate your business and want to ensure that your shopping experience with us is satisfactory.

If you need to return an item for any reason, please review our returns policy below:

Eligibility:

  • Items must be returned within 14 days of purchase.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.

Return Shipping:

  • The buyer is responsible for all return shipping costs.
  • Please ensure that the item is securely packaged to prevent damage during transit.
  • A tracked service must be used.
  • Kindly note that we cannot take responsibility for shipping delays, loss or issues that may arise during this process.

How to Return:

  1. Contact our customer service team at info@donlaurencejewellery.com to initiate the return process.
  2. Pack the item securely along with your order number.
  3. Ship the item to our return address using a tracked service, we recommend Royal Mail.

Refunds:

  • Once we receive the returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • Please allow up to 5-7 days for the refund to be processed and reflected in your account depending on your bank.
  • The original shipping cost is non-refundable and will not be deducted from the order total upon a return of goods.
  • If an international order is returned to us due to customs fees not being paid or because the parcel remains unclaimed from customs, the original delivery charge will not be refunded. This is because the shipping service was fulfilled as agreed, and we are not responsible for parcels held or rejected due to unpaid import duties or taxes.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We will cover the return shipping costs for damaged or defective items.

Exchange Policy:

  • If you would prefer to exchange your item for another, please contact us and we will do our best to accommodate you.

Contact Us:

  • If you have any questions about our returns policy, please don’t hesitate to contact us.